Refund Policy – 7th Avenue Solutions

1. Overview

At 7th Avenue Solutions, we want you to be completely satisfied with your purchase. Please read our refund and return policy carefully before placing an order.

2. Return Eligibility

You may request a return if:

The item was received damaged or defective
You received the wrong item
The item does not match the product description

Returns must be requested within 30 days of receiving your order.

3. Non-Returnable Items

The following items are not eligible for return:

Items that have been worn, washed, or altered
Items returned more than 30 days after delivery
Custom or made-to-order items (unless defective)
Final sale or clearance items

4. How to Request a Return

To initiate a return:

Email us at info@7thavenuesolutions.com with your order number and reason for return
Our team will respond within 2–3 business days with instructions
Do not ship items back without prior authorization

5. Refund Process

Once we receive and inspect your returned item:

Approved refunds will be processed within 5–7 business days
Refunds will be issued to the original payment method via Stripe
Shipping costs are non-refundable unless the return is due to our error

6. Exchanges

We offer exchanges for defective or incorrect items. If you need a different size or color, please contact us and we will do our best to accommodate your request based on stock availability.

7. Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 7 days at info@7thavenuesolutions.com with photos of the damage. We will arrange a replacement or full refund at no additional cost to you.